Privacy Policy

Aladin AI and Quantum Intelligence FZCO ("Aladin," "we," "us," or "our") is committed to protecting the privacy and confidentiality of information collected from institutional users of the ALADIN™ decision-support intelligence platform (the "Service"). This Privacy Policy describes how we collect, use, retain, and protect information in connection with the Service.

This Privacy Policy applies exclusively to institutional users, including regulated precious metals dealers, bullion banks, sovereign wealth funds, institutional trading desks, and DMCC-licensed operators. The Service is not intended for retail consumers.

1. Information Collected

We collect only the information necessary to provide, secure, and administer the Service. This includes:

1.1 Account and Subscription Information

• Institutional name and legal entity details;
• Business contact information (name, email address, telephone number);
• DMCC license number or equivalent regulatory credentials;
• Billing and payment information necessary for subscription processing;
• Authorized user designations within the subscribing institution.

1.2 Access and Usage Metadata

• Login timestamps and session duration;
• IP addresses and general geographic location;
• Device and browser information;
• Pages accessed and reports viewed;
• Download activity (where permitted by subscription tier).

1.3 Communications

• Correspondence with Aladin AI and Quantum Intelligence FZCO, including support inquiries and briefing requests.

2. Purpose of Collection

Information collected is used exclusively for the following purposes:

• Service Delivery: To provide access to the ALADIN™ decision-support intelligence platform and deliver subscribed informational and analytical reports;
• Governance and Auditability: To maintain access controls, verify institutional credentials, and ensure compliance with subscription terms;
• Security: To detect unauthorized access, prevent fraud, and protect the integrity of the Service;
• Compliance: To fulfill legal and regulatory obligations applicable to DMCC-licensed entities;
• Communication: To respond to inquiries, provide technical support, and deliver service-related notices;
• Billing: To process subscription payments and maintain accurate financial records.

3. Data Use Limitations

Aladin AI and Quantum Intelligence FZCO adheres to strict limitations on data use:

• No Sale of Data: We do not sell, rent, lease, or otherwise commercialize user data to third parties;
• No Advertising Use: User data is not used for advertising, marketing profiling, or behavioral targeting;
• No Third-Party Marketing: User contact information is not shared with third parties for marketing purposes;
• No Profiling: We do not engage in automated profiling for purposes unrelated to service delivery and security.

4. Data Sharing

We share information only in the following limited circumstances:

4.1 Service Providers

We may engage third-party service providers to assist in delivering the Service, including:

• Cloud infrastructure and hosting providers;
• Payment processing services;
• Document delivery and DRM providers;
• Professional advisors (legal, accounting, audit).

Such providers are bound by contractual obligations to maintain confidentiality and use data only for the purposes specified.

4.2 Legal and Regulatory Obligations

We may disclose information where required by law, regulation, legal process, or governmental request, including:

• Response to valid subpoenas, court orders, or regulatory inquiries;
• Compliance with DMCC regulations and UAE federal law;
• Protection of rights, property, or safety of Aladin AI and Quantum Intelligence FZCO, users, or others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred to the successor entity, subject to the same privacy protections described herein.

5. Data Security

Aladin AI and Quantum Intelligence FZCO implements commercially reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest;
• Access controls limiting data access to authorized personnel;
• Regular security assessments and monitoring;
• Secure document delivery with watermarking and DRM controls.

No system can guarantee absolute security. While we employ commercially reasonable security measures, users acknowledge that electronic transmission and storage carry inherent risks. These safeguards are not guarantees against unauthorized access or data breach, and Aladin AI and Quantum Intelligence FZCO shall not be liable for security incidents beyond its reasonable control.

6. Data Retention

Information is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

• Active subscription management and service delivery;
• Compliance with legal, regulatory, and audit requirements;
• Resolution of disputes and enforcement of agreements;
• Maintenance of business records as required by applicable law.

Upon termination of a subscription, account information may be retained for a reasonable period to comply with legal obligations and for legitimate business purposes, after which it will be securely deleted or anonymized.

7. User Rights

Subject to applicable law and regulatory requirements, institutional users may have certain rights regarding their information:

• Access: The right to request confirmation of whether we hold information and to obtain a copy;
• Correction: The right to request correction of inaccurate or incomplete information;
• Deletion: The right to request deletion of information, subject to legal and regulatory retention requirements;
• Restriction: The right to request restriction of processing in certain circumstances.

To exercise these rights, please contact us using the information provided below. We may require verification of identity and institutional authority before processing requests. Exercise of these rights is subject to applicable law and may be limited by legal, regulatory, or legitimate business requirements.

8. International Users

Aladin AI and Quantum Intelligence FZCO is based in Dubai, United Arab Emirates. By accessing or using the Service, users expressly consent to the transfer, processing, and storage of information in the UAE and other jurisdictions where our service providers operate.

Users acknowledge that data protection and privacy laws in the United Arab Emirates may differ from those in their home jurisdiction, and that UAE-based processing standards shall apply to all data collected through the Service.

We take appropriate measures to ensure that cross-border data transfers comply with applicable requirements and that reasonable protections are in place. However, users located in jurisdictions with specific data protection regulations (including the European Union, United Kingdom, and other regions) acknowledge that equivalent protections may not be available under UAE law.

9. Cookies and Tracking Technologies

The Service may use cookies and similar technologies strictly for:

• Session management and authentication;
• Security and fraud prevention;
• Service performance and functionality.

We do not use cookies for advertising, behavioral profiling, or third-party marketing purposes. No tracking technologies are deployed for the purpose of building user profiles for marketing, selling data to advertisers, or serving targeted advertisements.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Material changes will be communicated to users via the Service or registered email address. Continued use of the Service following notice of changes constitutes acceptance of the updated Privacy Policy.

11. Contact

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Aladin AI and Quantum Intelligence FZCO
Dubai Multi Commodities Centre
Dubai, United Arab Emirates
Email: info[at]aladinanalytics[dot]ai